Our Services


Execution Strategy

Whilst ensuring our clients brand is always held in the highest standard, Risima Shared Services intends to follow a tried and tested process which maximizes revenue, customer education, fair disputes resolution and within our "One Touch Call Resolution". Our high level process includes:

  • Assessing customer propensity through debtor scoring and analytics
  • Tailoring Call-Centre strategies based on the debtors financial position
  • Obtaining the most recent contact information in order to achieve RPC
  • Bespoke training to ensure that we are able to provide the debtor with sufficient information and options to resolve debt
  • Increasing pressure through escalations on debtors who do not honor their commitments

Our Clients