- 07:00 - 17:00
- sales@risimaholdings.co.za
Our Services
Collections
Our collection services includes:
- • Early outsource
- • Pre- legal collections
- • Post write- off
Sales
Our sales services includes:
- • Customer care through one touch resolution
- • Customer retention strategies
- • New products offering and
- • Quality Assurance Services
Administration
Our Administration services includes:
- • Debt review management and
- • Insurance Claims Management
Credit Control Management
Our credit control management services includes:
- • Setting up of a robust credit risk management policies
- • Credit control processes and
- • New products offering and the resources required
to manage overdue accounts
Execution Strategy
Whilst ensuring our clients brand is always held in the highest standard, Risima Shared Services intends to follow a tried and tested process which maximizes revenue, customer education, fair disputes resolution and within our "One Touch Call Resolution". Our high level process includes:
- Assessing customer propensity through debtor scoring and analytics
- Tailoring Call-Centre strategies based on the debtors financial position
- Obtaining the most recent contact information in order to achieve RPC
- Bespoke training to ensure that we are able to provide the debtor with sufficient information and options to resolve debt
- Increasing pressure through escalations on debtors who do not honor their commitments
